Subscription Cancellation & Refund Policy

At omniHR (operated by omniHR Technologies Private Limited), we provide a transparent, fair subscription model for businesses utilizing our cloud HRMS and workforce management platform.

Because our software is provisioned immediately upon account registration and provides real-time computing infrastructure for payroll calculation and biometric attendance, all subscription fees are billed in advance on a recurring schedule. This policy outlines when refunds, cancellations, and service credits apply.

To claim your 14-day evaluation refund, simply send an email from your registered billing administrator address to support@omnihr.internal with your account workspace slug. Refunds are processed back to the original payment method within [5 to 7 business days].

Subscriptions renew automatically on each recurring billing date:

• Monthly Subscriptions: Billed every thirty (30) days in advance. Cancellations take effect at the conclusion of the active monthly billing cycle.
• Annual Subscriptions: Billed once annually in advance at discounted rates. Cancellations take effect at the conclusion of the active 12-month commitment.

You may cancel your subscription at any time without talking to a sales agent:

When you modify your active employee seat tier or add modules:

• Upgrades & Extra Seats: Charges are prorated for the remaining days of your current billing cycle and charged immediately.
• Downgrades & Reduced Seats: Downgrades take effect upon your next scheduled billing renewal date. No partial-month cash refunds are provided for reduced seats mid-cycle.

Except as mandated by statutory law or our 14-day evaluation guarantee, the following fees are non-refundable:

• Subscription fees once the 14-day evaluation window has elapsed;
• Dedicated enterprise onboarding, data migration, and custom integration fees;
• Accounts suspended or terminated due to violations of our Acceptable Use Policy;
• Third-party pass-through charges (such as SMS OTP gateways or biometric hardware passkeys).

We commit to a 99.9% Uptime Target across all production clusters. If our infrastructure falls below this threshold during any calendar month, you are entitled to SLA Service Credits applied toward your subsequent billing invoice:

Service credits must be requested within thirty (30) days of the incident by contacting billing support.

If you believe a billing error or unauthorized transaction occurred on your account, please reach out to our billing team at support@omnihr.internal prior to initiating a bank chargeback. We investigate and resolve legitimate billing discrepancies within [48 hours].

Whenever a refund is issued, omniHR issues a formal GST Credit Note (under Section 34 of the Central Goods and Services Tax Act, 2017) or international tax adjustment statement reflecting the refunded tax component.