Privacy Inquiries & Grievance Redressal
Statutory Grievance Redressal Officer and Data Protection Officer contact details, resolution timelines, and regulatory escalation pathways under India's DPDPA 2023 & GDPR.
LEGAL NOTICE & CUSTOMIZATION ADVISORY
This policy contains baseline provisions tailored for a B2B Human Resource Management System (HRMS) handling payroll, biometric attendance, tax, and employee records under India's Digital Personal Data Protection Act, 2023 (DPDPA) and global privacy frameworks (including GDPR). Bracketed values such as [COMPANY_NAME], [PRIVACY_EMAIL], and statutory grievance officer details must be verified by qualified legal counsel prior to commercial execution.
At omniHR, we take personal data privacy, employee confidentiality, and algorithmic fairness seriously. In compliance with Sections 8 and 13 of India's Digital Personal Data Protection Act, 2023 (DPDPA) and Articles 37–39 of the EU GDPR, we have instituted a dedicated Grievance Redressal and Data Protection mechanism.
Whether you are an employee whose records are managed by an employer on our platform, a corporate tenant administrator, or a website visitor, you may submit formal privacy grievances directly through this portal.
Privacy, DPO & Grievance Redressal Office
Under Section 6 & 8 of India’s Digital Personal Data Protection Act, 2023 (DPDPA) and GDPR Articles 37-39, data subjects and enterprise administrators may contact our designated compliance officers directly.
Grievance Redressal Officer
India DPDPA 2023 & IT Rules 2011 Compliance
Data Protection Officer (DPO)
GDPR, Global Transfers & Enterprise Inquiries
omniHR Technologies Private Limited
Corporate Identity No. (CIN): U72900KA2026PTC189234
When you submit a privacy inquiry, data correction request, or grievance to our Grievance Redressal Officer, the matter is handled under the following statutory SLA:
Formal Acknowledgment
We verify your identity or authorized representation and issue a formal ticket reference number via email.
Investigation & Audit
Our privacy desk audits relevant server logs, consults with the employer tenant administrator (where applicable), and evaluates remediation steps.
Comprehensive Resolution
A detailed written resolution or corrective confirmation (e.g. record correction, account deletion, or explanation) is dispatched.
If you do not receive an acknowledgment within the statutory timeframe or are dissatisfied with the final resolution provided by our Grievance Redressal Officer:
- India Residents: You have the statutory right under Section 13(3) of the Digital Personal Data Protection Act, 2023, to file a formal complaint with the Data Protection Board of India.
- European / UK Residents: You have the right to lodge a complaint with your local supervisory data protection authority (e.g., the CNIL in France, the BfDI in Germany, or the UK Information Commissioner's Office - ICO).
To expedite your request, please include:
- Your full legal name and current employer workspace name on omniHR;
- Registered corporate and personal email address associated with your HRMS account;
- A clear description of the specific personal data element (e.g., payroll record history, attendance logs, or bank account update);
- Whether you are requesting access, correction, erasure, or nomination under DPDPA Section 14.